It all starts with a sending us a purchase order containing the details of your order. Your purchase order must contain ALL details associated to your order. Missing information and/or changes added later can possibly impact your in-hand date and incur additional charges. We only accept purchase orders that are sent to us by either email, fax or mail/courier.

Unless otherwise indicated, your order will be delivered within 21 days or less barring any customs or delivery delays. The 21 day leadtime begins only after we have received all approvals related to your order by email. The 21 day lead time does NOT begin based on the date of receiving your purchase order.

Your PO must indicate the Model Number, Model Color, as well as the Memory Size. Most often we find purchase orders where the Memory Size has been omitted; so please don't forget to indicate the memory size.

Sometime the obvious is missed, so don't forget to tell us on your PO the number of units you are ordering and your net unit price.

Most models come with either a FREE keychain or lanyard. If the model you have ordered comes with a complimentary keychain or lanyard, then please make certain to indicate which one on your purchase order. Note: If a complimentary lanyard is chosen then please indicate the lanyard color.

All models are individually sealed in a cellophane bag; this is our standard packaging method and is the choice for most orders. That said, we have other premium packaging options you may want to consider. If you decide on additional packaging make certain to indicate this information on your PO, including Packaging Model number, Quantity, and your Net Unit Price.

The artwork accompanying your purchase order, for either printing or engraving, must be "print ready" and be vector based artwork. All artwork must be provided in one of the following file formats; EPS, AI or Vector PDF. If sending your artwork in .AI (Adobe Illustrator), then please have the artwork saved so that it may be opened with version CS3. IMPORTANT: If artwork is sent in an inappropriate format or is received after receipt of your purchase order, then this can impact your requested in-hand date.

Does the client want any data to be preloaded onto the flash drive? If the answer is yes, then please indicate this requirement and the applicable charges, if any, on your purchase order. The run charges per unit for preloading drives will be based on the total file size of the content being preloaded. IMPORTANT: To prepare and send your preload content and to answer many of your questions, please click the category titled "Data Preloads", located on the left side menu.

Please indicate on your PO the Ship To address, to whom's attention as well as a contact telephone number where the order is being delivered. As standard policy we will blind ship all orders being shipped directly to your clients. IMPORTANT: If we are blind shipping directly to your client, then you will be required to provide a telephone number and contact name to where the order is being delivered. We use Purolator courier for all or domestic shipments and should the agent have any difficulties locating the address, they will be able to call the number directly on the waybill.

As standard practice all orders are shipped by using Purolator ground. Purchase orders with over 100 units recieve a flat rate of $9.95/1000 pcs to most major Canadian cities. Orders of less than 100 units can still be shipped through our Purlator account and the applicable charges will be added to your invoice. Note: If you wish to use your courier account for small shipments under 100 units, then please indicate your courier account number on your purchase order.