General FAQ
1. Why should I do business with USB Promotions?
- We are 100% Canadian owned and operated.
- We are Canada's first and only USB Manufacturer.
- We sell ONLY USB's and have been doing so since 2006.
- We NEVER sell direct and ONLY sell to Distributors.
- EVERY order is landed here at our offices and quality checked for memory,
decoration and quantity before we ship to you or your client.
- We keep an actual control sample of EVERY order.
- It is our goal to offer a quality product with outstanding custom service.
2. How do I access pricing on the USB Promotions website?If you are a distributor of promotional items, then please click the link titled "Login/Sign-up" located on the top horizontal menu system. On this page is a form for new accounts. Simply complete the form a representative from USB Promotions will be in contact with you within 24 hours with your new account details.
3. What is the turnaround time for an order?Barring a customs or delivery delay we will deliver within three weeks of final approval.
4. What is the minimum order quantity?The MOQ for models from China is 25. The MOQ for the made in Canada flash drive (The MIC) is 50. Orders for lesser quantities may be considered and charged at in column rates with no discounts.
5. Is the logo branding included in my order?Orders of 100 plus drives includes for FREE one of the following branding methods.
1.) Pad Printing, 1 or 2 colors (1 location)
2.) Engraving (1 location)
3.) Debossing (1 location).
Orders under 100 units, the branding is not included and is charged separately.
6. Is there a charge for PMS Pantone color matching?
No, we do not charge for pantone matching the colors in the logo. We do request Pantone colors for logo imprinting except black and white. If you do not have Pantone colors for your logo, we will match as close as possible to the supplied artwork. On certain finishes or surfaces we cannot guarantee an exact color match.
7. Is an accessory included with my order?
Yes, an accessory is included at no charge with all orders. Accessories for drives coming from China will by default be attached. Accessories for the made in Canada flash drive will not be attached. Accessories upgrades may be purchased separately.
8. What is the standard / default packaging?
All drives are individually packaged in a re-sealable poly plastic (cello) bag. Packaging upgrades may be purchased separately.
9. Can the packaging be printed?
The White tuck box, Magnetic gift box and Rectangular tin can all be pad printed. 1 color only.
10. What are the shipping costs for my order?
Orders of 100 plus are shipped Puro ground to major Canadian cities at a flat rate of $9.95 / 1000 Drives.
Orders below 100 units, the shipping costs are based on the Ship To location and will be added to your invoice.